Marc Read

• After working on the Care2 project for the VA and managing two other engineers, I was given the opportunity opportunity to work as a backup manager (XO) for the DevSecOps team with Cognosante’s U.S. Department of Veterans Affairs contract.
• Produced Weekly Activity Report (WAR) report sharing the wins, challenges and status of the DevSecOps team with Cognosante and VA leadership.
• Produced Weekly Activity Report (WAR) report sharing the wins, challenges and status of the DevSecOps team with Cognosante and VA leadership.
• Developed and delivered AWS cloud training to VA Full-time Employees repeating the curriculum on a monthly basis.
• Managed the team of 10 DevOps engineers though daily scrums, managed projects though Agility.io (formerly VersionOne) and helped facilitate cloud migrations from on-prem into AWS and Azure clouds.
• Assisted with cloud-based customers on the process of submitting paperwork for firewall requests to open ports between on-prem and cloud environments.
• Attended and took part in meetings where the DevSecOps team expertise is required or requests to assist.
• Produced Weekly Activity Report (WAR) report, sharing the wins, challenges and status of the DevSecOps team with Cognosante and Va leadership.

• After working on the Care2 project for the VA and managing two other engineers, I was given the opportunity to work as a backup manager (XO) for the DevSecOps team with Cognosante’s U.S. Department of Veterans Affairs contract.
• Produced Weekly Activity Report (WAR) report sharing the wins, challenges and status of the DevSecOps team with Cognosante and VA leadership.
• Developed and delivered AWS cloud training to VA Full-time employees repeating the curriculum on a monthly basis.
• Managed the team of 10 DevOps engineers though daily scrums, managed projects though Agility.io (formerly VersionOne) and helped facilitate cloud migrations from on-prem into AWS and Azure clouds.
• Assisted with cloud-based customers on the process of submitting paperwork for firewall requests to open ports between on-prem and cloud environments.
• Attended and took part in meetings where the DevSecOps team expertise is required or requests to assist.
• Produced Weekly Activity Report (WAR) report, sharing the wins, challenges and status of the DevSecOps team with Cognosante and Va leadership.

• Secured high public trust security clearance and passed DOD background investigation.
• Provided billable technical services for Cognosante contract with the Veteran Administration.
• Manage the day-to-day operations of nationwide telehealth video conferencing systems.
• Implement and administer AWS cloud infrastructure.
• Manage and provide AWS resources as required by engineering teams.
• Review and manage monthly costs through best-practices and recommended infrastructure cost optimizations.

• Administered AWS cloud environments, including provisioning, monitoring, and maintaining resources such as EC2 instances, S3 buckets, RDS databases, and VPCs.
• Implemented security best-practices by configuring IAM roles, security groups, encryption, and auditing controls, ensuring compliance with industry standards.
• Automated routine tasks and workflows using AWS Lambda functions and AWS CLI, resulting in increased operational efficiency and reduced manual effort.
• Planned and executed maintenance activities for AWS cloud environments, including system updates, patches, and upgrades, to ensure system reliability and security.
• Conducted and designed regular backups of critical data and implemented disaster recovery strategies to mitigate data loss and minimize downtime.
• Monitored system performance metrics using AWS CloudWatch and other monitoring tools, identifying areas for improvement and implementing optimizations.
• Collaborated with cross-functional teams to schedule maintenance windows, communicate maintenance activities, and minimize disruption to service availability.
• Documented maintenance procedures, configurations, and post-maintenance reports to ensure compliance with operational standards and facilitate knowledge transfer.
• Responded to and resolved maintenance-related incidents and service requests in a timely manner, ensuring minimal impact on business operations.
• Facilitated communication and collaboration between development, operations, and business teams to align goals and priorities for AWS cloud projects.
• Acted as a liaison between technical and non-technical stakeholders, translating business requirements into actionable technical tasks and vice versa.
• Led cross-functional meetings, workshops, and brainstorming sessions to gather requirements, discuss solutions, and resolve conflicts.
• Coordinated with external vendors, consultants, and third-party providers to integrate external services and solutions into AWS environments.
• Established and maintained documentation and knowledge sharing processes to ensure that relevant information is accessible to all team members.
• performance tuning and optimization of AWS resources to improve system reliability, scalability, and cost-effectiveness.
• Responded to and resolved incidents and service requests in a timely manner, collaborating with cross-functional teams to address technical issues.

• Managed and maintained Linux servers hosted on the Rackspace cloud platform, including configuration, monitoring, and troubleshooting.
• Collaborated with customers to understand their business requirements and provided tailored solutions to meet their needs within the Rackspace environment.
• Proficient in Linux system administration, including Operating System (CentOS, Ubuntu, Red Hat) and software installation, and system configuration in both physical and virtual environments.
• Administered user accounts, permissions, and access controls, ensuring security compliance and least privilege principles. Including working with SELinux, ACL, and FIPS.
• Strong knowledge of Linux server technologies such as Apache, Nginx, MySQL, mongodb, postresql , Lsync, Varnish, Redis, Memcached, webmin, cpanel, plex, and DNS.
• Monitored system performance and implemented performance tuning and optimization techniques to enhance system reliability and efficiency.
• Provided technical support and troubleshooting for Linux-related issues, responding to incidents and service requests in a timely manner.
• Planned and executed maintenance activities for linux systems in both dedicated and public cloud environments, including system updates, patches, and upgrades, to ensure system reliability and security.
• Experience with virtualization technologies such as VMware, KVM, Kuberneteis, Swarm and Docker.
• Documented procedures, configurations, and troubleshooting guides to facilitate knowledge transfer and ensure consistency in service delivery.
• Familiarity with Bash and python scripting languages and ansible automation tools and automated repeated tasks.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Effective communication and collaboration skills.

• Provided technical support for a hybrid Windows and Linux based hosting solution.
• Working on customer-based issues through thickets and phone calls, including assisting with migrations to other clusters, and security requests.
• Was a source of escalation on technical problems specalizing in wordpress, Drupal and Joomla.
• SME on Email setup and configuration setup and troubleshooting.

• Educated end user support on the inner workings of a large hybrid cloud email provider.
• Assisted with desktop service setup of mailboxes in a variety of different email clients.
• Troubleshoot a plethora of email related issues from calendar sharing, blackberry sync, DNS to mailbox corruption.
• Assisted customer with migration of mailbox data to ensure there was no missed data.
• Configured Multi domain routing for seamless email delivery across different email systems.
• Was a point of escalation for junior specialists and provided mentoring and training based on the needs of the support floor.
• Configured an troubleshoot mobile devices including Blackberry, iPhone, and Android devices.

• Desktop support of Windows-based systems including mailbox management, software install, and patching verification.
• Deploy, Troubleshoot, patch, install, legacy and systems.
• Worked with third party technicians on standard branch layout and legacy system configuration.

Established roots in 1969, Vatterrot College was a for carreer training center providing trade based eduction.

• Despite working full time and raising a family, I was able to achieve academic excellence and make it onto the dean’s list during my time at Vatterott.  I made the most of my time and studies and would often stay late exploring personal and exploring other projects.