Terry "Marc" Read

Official Accenture title: Custom Software Engineering Associate Manager

• Lead a 10-engineer team supporting nationwide VA healthcare infrastructure, improving sprint predictability while maintaining production availability across AWS and Azure environments.
• Serve as Backup Manager for the DevSecOps Team, ensuring operational readiness and delivery execution; promoted to Manager for the DevSecOps Team.
• Manage sprint planning, backlog prioritization, technical roadmaps, and engineering resource allocation for a 10-engineer DevSecOps organization.
• Direct cloud migration strategy and execution, including workload modernization and adoption of DevOps best practices.
• Developed and deliver monthly AWS training for 200+ system administrators, accelerating cloud adoption and improving operational consistency across engineering teams.
• Produce executive-level status reports communicating engineering velocity, operational risk, project milestones, and cloud modernization progress to VA leadership.
• Mentor senior engineers, conduct performance reviews, and interview candidates.
• Engineer secure hybrid connectivity between on-premises and cloud environments, including ESECC and firewall request processes.
• Manage enterprise adoption of Ansible Automation Platform, GitHub Enterprise, and Azure DevOps.
• Led the proof-of-concept deployment of ScienceLogic’s SL1 (Skylar) Analytics, coordinating approvals and production readiness.

• Managed production AWS infrastructure using Terraform and GitHub Enterprise, including EC2, IAM, Route 53, networking, and security resources supporting nationwide healthcare applications.
• Launched and scaled a nationwide telehealth video conferencing platform to 250+ EC2 instances with zero downtime.
• Transitioned logging pipelines from Splunk SaaS to an on-premises ELK stack using Logstash and HEC integrations.
• Redesigned the development environment to mirror production architecture, improving deployment validation.
• Served as Scrum Master for a team of cloud administrators, ensuring sprint focus and story alignment.

• Supported mission-critical telehealth infrastructure for nationwide VA programs.
• Provisioned and managed AWS environments while optimizing monthly cloud spend through best practices.
• Passed a DoD background investigation and maintained Public Trust clearance.

Progressed over 13 years from technical support to enterprise AWS consulting for Fortune-scale customers.

• Designed, deployed, and supported enterprise AWS environments using EC2, VPC, IAM, RDS, S3, and Terraform, ranging from 4-node to 100+ instance architectures.
• Partnered with enterprise customers on cloud migrations, maintenance planning, CI/CD improvements, and infrastructure modernization, serving clients from high-growth startups to nationwide retailers.
• Automated operational tasks using Python, Bash, AWS CLI, and Lambda, reducing manual effort and improving reliability and uptime.
• Executed patching, disaster recovery, and performance tuning to maintain SLA compliance.

• Administered hundreds of Linux servers supporting enterprise production workloads.
• Automated system administration tasks using Bash, Python, and Ansible.
• Supported Apache, Nginx, MySQL, PostgreSQL, Redis, Memcached, Docker, Kubernetes, VMware, and KVM.

• Administered Linux infrastructure for managed hosting customers across public cloud, VMware, and dedicated server environments.
• Performed root cause analysis, incident response, scaling activities, and complex infrastructure troubleshooting for high-profile customers experiencing rapid traffic growth.
• Built and maintained Apache, Nginx, MySQL, PostgreSQL, Redis, and related Linux services.

• Supported Rackspace Cloud Sites (Mosso), one of the industry’s early PaaS offerings, within a large-scale multi-tenant hosting environment serving thousands of applications.
• Diagnosed Linux hosting issues and partnered with customers to distinguish platform issues from application code defects.

• Provided technical support for Rackspace’s hosted Exchange and hybrid Linux email platform, building a foundation in customer communication and service reliability.

• GPA: 3.8
• Dean’s List Recipient